Libby Hotson
Technical Program Manager in Seattle, WA
Professional problem solver. Analytical achiever with a history of delivering strong results and sound solutions. Skilled at synthesizing complex ideas and problems in order to realize into actionable strategies.
My experience in program management includes roadmap planning, long-term strategic execution, test automation, CI/CD, PCI and PII handling, and complex cross-domain requirements gathering and development.
I love to enable my teams for success. My superpower is weaving the core threads of business and product goals with objectives into elegant strategies that solve problems and allow engineers to thrive.
Experience
Nordstrom, Technical Program Manager II, May 2018- Present
Support the Tier 1 Payments Platform Program for Nordstrom com and Nordstrom.ca, handling over $10B in sales and 44M requests annually.
Partner with Product and Engineering teams to solve problems and achieve business goals with measurable results.
Manage a program of approximately 10 engineers to rebuild the Payments Platform that caused a $40M outage for the site prior to my arrival on one of the site's busiest events.
Lead the engineering and product teams to completely rebuild the platform with stable architecture and appropriate levels of monitoring and an uptime of 99.999% in <6 months (twice)
Reduced operating costs for the entire platform by 97%
Insulated the customer experience from most vendor outages and breached SLAs
Laid foundation for new multi-tenant, multi-marketplace, and multi-currency platform.
Symetra, Systems Analyst, Nov 2015-Mar 2018
Led the enterprise infrastructure team's SCRUM development, intake, and capacity management practices
Established operational KPs, built methods of measuring and regularly delivering KP metrics to key stakeholders.
Led a team of 6 through the organizational adoption of DevOps
Automated the enterprise the software deployment process with a self-service integration between the service management platform and the system configuration management system.
Gary’s Heating, Assistant Office Manager, Dec 2012-Jun 2015
Led operations of a team of 7 service technicians and office staff
Championed process improvement and adoption of technology to solve business problems
Managed and maintained vendor relationships.
Completed Practicum in MIS, which included an in-depth analysis of the current accounts payable, accounts receivable, scheduling, and office management systems to streamline business practices through the implementation of new technology.
Integrated current systems with new technology and streamlined processes to increase productivity and reduce costs.
Designed and implemented new system and database schema.
Skills
Requirements Analysis
Technical Product Management
SQL
Cross-functional Team Leadership
Systems Development Life Cycle (SDLC)
Program & Project Management
Software Project Management
Leadership
Systems Analysis
Scrum and Agile Methodologies
Education
Western Washington University, Bachelor of Business Administration, Management Information Systems, 2012 - 2015